TERMS AND CONDITIONS FOR EZE APARTMENT
To make and confirm a booking a 25% non-refundable deposit will be required. All bookings will remain as provisional until you receive confirmation from us that the deposit has been received. The balance of your rental payment will be due 8 weeks prior to you arrival. If a booking is made within 10 weeks of departure full payment including the Security deposit will be required. Failure to send any outstanding payment by the due day may result in us treating the booking as cancelled.
The rental week runs from Saturday to Saturday, however we will do our best to accommodate your chosen dates during low season. Unfortunately these dates are fixed during the peak season.
The prices stated are in GBP and are for weekly booking. All prices are inclusive of cleaning services, linen, towels & beach towels. NB: Cleaning is done at the end of your rental period.
A refundable Security deposit of £100 is required at the time of the final balance payment. Charges for damages, breakages, and any extra cleaning required, if the property is not left in good order will be taken from this deposit. Should there be no charges incurred the Security deposit will be refunded to you within 2 weeks of your return.
ARRIVING AND LEAVING
Check In - You are asked not to arrive at the property before 2pm on the day of arrival. Unfortunately it is not possible to enter the apartment before this time, as cleaner will be present.
Check Out – Please leave by 10am on the day of departure. Please ensure that you do not stay later as the cleaner will need immediate access to the apartment.
Keys: These can be collected from the agent no later than 12pm on Saturday as the office closes at Midday. Arrangements for collection and deposit of keys, as well as the name of the contact in an emergency will be made nearer the time.
All bed linen, bath and pool towels are provided. Beds will be made and the apartment will have been cleaned upon your arrival.
IF YOU CANCEL YOUR HOLIDAY
Should for any reason you need to cancel your reservation, a cancellation fee will apply. This is outlined below:
- From the day of booking until 4 weeks prior to the commencement of the rental date: 25% of the rental fee in the form of the non-refundable deposit.
- 4-2 weeks prior to commencement of the rental date: half of the rental fee will be payable.
- Less than 2 weeks prior to the commencement of the rental date: the full amount will be payable
We advise that you ensure that you are adequately insured to cover this charge or any other large damage that may be caused to the apartment and not covered by your Security deposit during your time of residence.
ALTERATIONS OR CANCELLATIONS BY US
In the unlikely event that we have to change your holiday due to unforeseen circumstances we will notify you as soon as possible. You will receive a full refund.
We strongly recommend you take out comprehensive travel insurance at the time of booking. All party members should have insurance for personal belongings and public liability, as these are not covered by the owner’s insurance. Eze Apartment does not accept any liability for any losses that may be incurred for which insurance is available.
LEAVING THE PROPERTY CLEAN AND IN GOOD ORDER
You must leave the property and furniture in the same arrangement and condition as when you arrive. Basic cleaning between lettings is included in your holiday price, but the owner reserves the right to deduct the cost of any extra cleaning above and beyond this from the Security deposit should it be deemed necessary.
Cleaners will enter the apartment after you leave. It is essential that you vacate the apartment on time. They are contracted for a set time and rate, which has been included in your rental charge.
Unfortunately under no circumstances are animals permitted in the apartment block.
If you have a justifiable complaint concerning the apartment at Eze please contact Flavia Coppack:
E: email@example.com M: +44 (0) 7796 170231
If you move to alternative accommodation without contacting us or giving us time to rectify the situation you will lose all rights to compensation or repayment. You must confirm in writing full details of the complaint to Eze Apartment within 14 days of the end of the contractual holiday period.
All property information is, to the best of our knowledge, correct at the time of publication.